| More
tips to ensure your phone sales presence is strong and effective:
* Be organized. The key to phone selling
is staying organized. Have all your selling sheets and product
tips in front of you, either in a binder or on your computer.
This will help you overcome objections with ease, and will
make your clients believe you are ready with answers to any
question they have. Once you are finished with a call or a
task, move on to the next one—don’t try to have
several tasks going at once, or you will be less productive
in what you are doing.
* Be personable. Remember to be thankful,
courteous, respectful, and most of all, to be yourself. One
who is conversational in nature will break down the wary barriers
of phone-overloaded clients.
* Ask solid, open-ended questions. Asking
open ended questions will help you move the sale along more
rapidly than asking yes/no questions. If the client knows
you really care about their business—which will be expressed
through open ended questions, they will be more likely to
answer your questions and buy from you.
* Use good equipment. Make sure your computer,
Internet speed, and phone systems are all in good working
order and are the latest technology (if possible). This is
critical to ensuring quality service to your clients.
* Wear a headset. To alleviate neck, shoulder,
and back problems, wear a headset. This will also enable you
to take notes while you talk, look for information, and even
stand and stretch while on the phone. A headset is critical
to a more organized, more successful phone sales executive.
* Get up and move every hour. In order to
avoid burn out and to keep yourself motivated and focused,
get up and move every hour. Even if it is just for 5 minutes,
that 5 minutes will help the oxygen to flow back to your brain,
will enable you to disengage for a few moments, and will give
you the ability to concentrate more effectively when you return
to the phone.
* Eliminate distractions. If you are in a
cubicle, make sure your back is to the opening. This will
help you avoid seeing people walk past your cube, and will
keep you focused on the task at hand. Also, do not have music
playing while on the phone. It will distract you and likely
the others around you, not to mention potentially diminishing
your credibility in the eyes of your client.
* Have a purpose for your call. When you
call clients, again remember that they are not expecting your
call. Much as you would if you called on them in person, let
them know from the beginning the purpose of your call. This
will set the expectation from the beginning, and will help
you better prepare them to have a business conversation.
Also remember that you are calling about business—so
while you may want to involve the client in chit-chat for
a few moments at the beginning, waste little to no time getting
to the purpose of your call. This will build tremendous credibility
in the eyes of your client if they believe you are able to
help them quickly and efficiently.
* End your call with follow up reasons. At
the end of each call, whether you have sold something or not,
make sure you have established a reason for a follow up call,
and schedule that as a phone appointment if at all possible.
Remember that you are there to conduct business,
and your time with them is critical to your success. Therefore,
scheduling your next appointment in advance will help you
be more productive on the call, will ensure you have their
undivided attention, and will result in more closed sales
and longer lasting client relationships.
How
to sell using the telephone | Techniques
to Use When Selling Over the Phone | Effective
Phone Selling Tips |
More
Phone Selling Tips | Effective
Sales Presentations |
